We gather the feedback.
You make the decisions.
Debrief360 runs patient follow-up calls for EMS agencies and publishes an accurate weekly report on the satisfaction, outcome, and complaint metrics we gather on your behalf — clean numbers, every week, so your leadership can act on them.
The follow-up calls — and the weekly metrics report — your team never has time for.
Every ambulance transport ends the same way — wheels-up, paperwork in, on to the next call. The patient's story disappears, and no one circles back to find out what actually happened.
Debrief360 was built by EMS leaders to close that gap. We run the patient follow-up calls on your behalf, capture the satisfaction, outcome, and complaint data in a consistent format, and publish an accurate report every week — the same metrics, the same way, so leadership can actually track them.
- We run every follow-up call — your crews stay on shift
- Patient-sourced data, captured the same way every week
- Accurate weekly reports — no marketing, no spin
- Early warning on service complaints
- Evidence to defend budgets and grants
- One consistent metric set for boards, councils, and hospitals
Debrief360 gives your agency one thing no spreadsheet does: patient-sourced metrics, reported the same way every week.
From the follow-up call to your weekly metrics report — handled.
You send us the run list. We make the follow-up calls. We log the responses in a consistent format and publish your metrics report every week — same fields, same definitions, ready for leadership review.
Patient follow-up in. Accurate weekly metrics out.
Two things, done well: we collect patient follow-up data on your behalf, and we publish the metrics back to you in accurate, repeatable weekly reports — so leadership has a true read on patient experience and outcomes.
Patient Follow-Up Calls
We make the post-encounter follow-up calls your crews never have time for and capture structured outcome, satisfaction, and complaint data straight from your patients.
Weekly Metric Reporting
Every week we publish the satisfaction, outcome, and complaint metrics gathered on your behalf — clean numbers, consistent format, no spin.
Leadership Data Reports
Boardroom-ready reports built from the follow-up data we collect — the figures your COO, chief, and hospital partners actually need.
Policy & Funding Evidence
The same patient-sourced metrics, packaged into the evidence formats funders, regulators, and councils require.
We make the calls. We publish the metrics.
Every week we deliver the same clean report — patient satisfaction, outcome, and complaint metrics gathered directly from the people you transported. Accurate, repeatable, and ready for your board, council, and hospital partners.
What gets measured — and reported every week — gets better.
Consistent follow-up calls and an accurate weekly metrics report give leadership a true read on patient experience, outcomes, and complaints — week after week, no guesswork.
Request a briefing.
Pilots are open to public and private EMS organizations. Share a few details and we'll prepare a briefing for your leadership team.